Clinic Design: 10 tips for optimizing the reception area

The reception of your clinic is the area where your patients are received. Think about this and dedicate yourself to creating the best experience, from the beginning to the end of the “journey”. This is the first point of contact with your patient and the design of this space can be a differentiating factor in the provision of services. Find out everything in this article!

There's only one chance for a good first impression

There are now rare cases in which we wait for hours in a patient's waiting room.doctor's office. But medicine is unpredictable and we cannot ignore this premise. It is not always possible to meet the scheduled deadline for an appointment. Because some patients require an extra examination, the doctor needs to share his opinion with a colleague before communicating the diagnosis or for a variety of other reasons.

The important thing is not to forget that all these variables make the waiting time uncertain and therefore we must bear in mind the need to create all possible conditions to mitigate the discomfort of your patients.

Create a comfortable space

The waiting area is, par excellence, one of the places where tension, stress and anxiety increase. We may not know exactly why, if the patient is in a hurry to go back to work or pick up their child from school, if they are afraid of the treatment they are going to undergo, are anxious about the diagnosis they will receive, among many other factors – and unless they tell us, we will never know exactly what they are.

The important thing is that the waiting room is a space that offers:

1. Air-conditioned environment
2. Goodlighting
3. Cleaning and Organization
4. Comfortable accents
5. Entertainment activities
6. Free and calm ambient music
7. Electrical plugs
8. WiFi
9. Space dedicated to children and baby changing facilities
10. Information about discounts or partners

Listen to your customers

One tip we give to all our clients, and because this is also the way we work with our own clients, is to ask for feedback. Listen to your audience, ask them for their opinion. It can be a short survey on paper or sent by email the day after the consultation, or even brief questions asked at the counter, at the time of payment. The important thing is to be aware of your weaknesses, enhance your strengths, take advantage of all opportunities and mitigate your threats.

Medd: We Design Health

Our team of architects, designers and engineers designs elegant environments and solutions, with the aim of improving the quality of life for patients, families and healthcare professionals. Count on us!

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